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Caregiver Hub
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Healthcare
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Rehabilitation
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User Research
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A/B Testing, Usability Testing
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Low-Fidelity and High-Fidelity Prototyping
Tracking, Learning, Mutual Supporting
Caregiver Hub empowers caregivers with rehabilitation resources, visualized plan, milestone tracker and community support.
Caregivers Say
"She needed rehab, but there were no beds available. They said, 'You'll have to do it at home'. Then I became her full-time caregiver."
"She got eight home visits from a physiotherapist, each lasting 10 minutes. After that, we had to pay for private physio, which is very expensive."
"You feel helpless. You’re trying to stay calm for her, but it’s a lot to manage."
Insights
Caregivers aspire to manage rehabilitation independently but lack structured knowledge and practical guidance.
Caregivers experience emotional isolation and need outlets for stress relief and experience sharing.
Caregivers need a way to enhance their confidence and capability to assist in rehabilitation because they face a steep learning curve in managing complex clinical care and often feel helpless.
Meet Margaret – a caregiver for her husband after his hip surgery
Age: 65
Status: Married
Occupation: Retired
Location: Brampton
Tech Literate: Moderate
"Health is my priority, but this surgery has been so challenging for us. It’s been over four months, and my husband still can’t stand. We don’t know where to turn for help."
Core Needs:
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Learn how to assist with rehabilitation and equipment setup.
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Reduce rehab-related costs.
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Access reliable advice for rehab questions.
Frustrations:
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Lacks rehab equipment knowledge and setup guidance
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No easy access to medical follow-up
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High rehab costs with limited insurance coverage
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Stressed and exhausted from full-time caregiving
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No post-surgery support from healthcare providers
Margaret's Journey as a Caregiver
Frustration with vague rehabilitation plans, concerns about insufficient rehab sessions, and utter helplessness when there is nowhere to inquire result in a steep learning curve for caregivers.
Reimagined Experience for Margaret
Wireframing & A/B Testing
Validation of Plan Page
Moderated Usability Testing
Feedback 1: Involve Community Support
Allow caregivers to list, share, and borrow equipment, enabling them to seek advice and share experiences within the community.
Community Page involves marketplace, FAQ and forum for caregivers to share and find resources, from experience to equipments. Forum posts with lables enable efficient browsing, while sorting features add extra convenience.
Feedback 2: Enable Access to Professionals
Connect caregivers with healthcare professionals. Include FAQs or automated responses for common inquiries.
Rehab plan overview widget includes essential information of surgery and enables caregivers to contact healthcare professionals
High-Fidelity Prototype
"Caregiver Hub fills a critical gap in the industry, supporting caregivers in delivering better outcomes for patients while enhancing their own well-being."
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